Return Policy

This policy applies only if paid digital services, subscriptions, or downloadable resources are offered by Prozelonmlix.

Digital service scope

Most content is publicly accessible. If paid services are introduced, transaction terms and pricing will be shown at checkout.

Cancellation requests

Consumers may request cancellation before digital delivery starts. Where applicable, a statutory withdrawal period can apply unless explicit prior consent for immediate delivery and waiver conditions are accepted during checkout.

Refund review

Eligible requests are reviewed case by case based on service status, access history, and legal requirements.

Processing timeline

Approved refunds are generally processed within 7 to 14 business days to the original payment method, depending on payment provider timelines.

Dispute handling

Questions can be submitted through our contact channel first. If resolution is not reached, users may seek support through applicable consumer dispute mechanisms under Dutch or EU law.

Data handling

Payment and request data is processed securely, retained only as needed for accounting, dispute management, and legal obligations.

Contact

Prozelonmlix
Duivendrechtsekade 82, 1096 AJ Amsterdam, Netherlands
Phone: +31639534003
Email: connect@prozelonmlix.world